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Terms and Conditions

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This page (and the documents it refers to) tells you the terms of use on which you may use our website, whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.




Reina Madriz Creative is operated and owned and operated by Reina Madriz residing in San Diego CA.  Reina can be contacted by email at




We allow access to our site and app on a temporary or ongoing basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.

You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.

It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.




(i)  In using this website, you acknowledge and agree that the following intellectual property rights which include but are not limited to Intellectual Property on our website, in our emails, in our blogs, videos and audio materials and workbooks and in any other correspondence,  shall at all times remain vested in us:

(a) any written materials, handouts, workbooks, flip charted content and any photographic materials supplied to you prior during or after your training or coaching.

(b) This shall not apply to any materials commissioned by you for your express usage.

(ii) All website material, including design, text, graphics, music, sound, photographs, video, including their selection and arrangement, software compilations, underlying source code and software are the copyright of Reina Madriz.

(iiii) You are granted a non-exclusive, non-transferable, revocable, personal license to such intellectual property rights for the sole purpose of partaking in coaching or  training and for transacting with it in strict accordance with these terms. Any other use of such material and content (“Material”) is strictly prohibited. In particular, you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of such material.

(iv) If any of the website material is downloadable or can be printed, then such material can only be downloaded to a single personal computer and hard copies may only be printed for your own personal and non-commercial use. No right, title or interest in any downloaded materials or software is transferred to you by downloading.

(v) You may not transfer, copy, reproduce, distribute, exploit or make any other use of this website material other than to display on your device screen or to view the content on a print out. Our website must not be linked to any other website without our permission.

(vi) Occasionally, some photographs  (or even more rarely, video) may be taken of the training. We reserve the right to use this material for publicity/marketing purposes. We will only allow the private recording or videoing of workshops or training programmes, if we have specifically given our prior consent. This shall not occur in private 1:1 Coaching.





Please note that our coaching or coaching program templates are not counseling, psychotherapy or psychoanalysis and nor do we provide mental health services or advice. Coaching  is not, and is not to be used as, a substitute for appropriate professional advice. In particular, it is your responsibility to seek professional guidance for legal, medical, financial, tax, business, mental health or other specific matters from an appropriate adviser. You may find links to such professionals on this website but we expressly exclude any liability for the information on 3rd Party websites. You understand that by clicking a link on our sites, we do not control or guarantee this information contained within those sites.

Our coaching is provided with all reasonable care and skill, but subject to that, we do not accept any further liability to you, and in particular, we give no guarantee as to the results you may achieve as a consequence of our coaching. 




Any information you pass to your coach is entirely confidential and will not be disclosed to others, save in circumstances in which our withholding of information might result in harm to you or others or lead to legal proceedings of any kind, or as may be required by the law. It is of course not possible to protect  information that is transmitted electronically via the internet when the source  does not use security or encryption protection.


In the event that consultations are conducted in a group format, you agree to maintain the confidentiality of all information communicated to you by your coach and by our other coaching clients.

We will deal with all information we receive from you in accordance with the Data Protection Act 1998. You in turn consent to us holding and processing in any form information and transferring information we collect in relation to you for the purposes of providing our services.



Due to the digital nature of my products, I am not able to offer refunds. However, if for any reason you are not happy with any of my products or services, please let me know by emailing me at




By using this website you acknowledge and agree that you do so entirely at your own risk. We make no guarantees as to the results achieved by using this website and the materials and service contained therein. To the extent that we are permitted by law:

We expressly state that we make no guarantees as to the accuracy, completeness or appropriateness of any materials  contained within this website. Coaching is not an alternative to psychiatric therapeutic services and we expressly exclude any liability for psychiatric injury caused by the use of this website.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:

loss of income or revenue;

loss of anticipated savings;

loss of data;

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect any liability which cannot be excluded or limited under applicable law.

The information provided within this program is intended for informational purposes only and should not be considered a substitute for professional mental health services, tax, or legal advice. Reina Madriz Creative emphasizes that our services do not make any promises or warranties regarding income.



The terms of use of this website is governed by the laws of the United States.  Any contractual disputes arising out of the use of this site is also governed by the laws of the United States. 


This privacy notice provides you with details of how we collect and process your personal data through your use of our site By providing us with your data, you warrant to us that you are over 18 years of age. Reina Madriz is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:

Reina Madriz

San Diego, CA


It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at



Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business). 

We need to collect the following sensitive data about you in order to provide coaching and divorce consulting:

  • Details regarding your marriage, children and financial circumstances. This information is kept confidential and not shared or sold.

We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

 We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling. 



We may collect data about you, by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this:

We may receive data from third parties such as analytics providers such as Google based outside the US, advertising networks such as Facebook based outside the US, such as search information providers such as Google based outside the US, providers of technical, payment and delivery services, such as data brokers or aggregators.



Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

[Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.]  Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences] OR [by following the opt-out links on any marketing message sent to you or] OR by emailing us at at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc. 



 We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.

  • Professional advisers including lawyers, bankers, auditors and insurers.

  • Government bodies that require us to report processing activities.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.



We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

  • We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or

  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; orIf none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. 



 We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.



 We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.



 Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. If you wish to exercise any of the rights set out above, please email us at

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.



This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


 11. COOKIES  

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see

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